We do our best to process most orders within 1-2 days, but all orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer FREE standard international shipping on all orders from our suppliers.
Shipping typically takes between 1 and 7 business days, though import and customs delays to certain destinations can extend shipping times beyond this window.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LuxeDew is not responsible for these charges if they are applied and are your responsibility as the customer.
You can check the status of your order at any time on our Order Tracking page.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@luxedewofficial.com with your name and order number, and we will look into it for you.
View our refund policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We partner with Corso to provide Shipping Protection to our customers. If you purchased Shipping Protection with your order and your package was damaged, lost, or stolen, here’s how you request a reorder.
1. Shipping Protection reorders are made easy here.
2. You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
3. Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
4. This information is sent to Corso and they may reach out to you with any questions but they usually will have a resolution within 24 hours.
You can also chat with them online or email them at support@corso.com. Have your order number ready. If you purchased Shipping Protection, please contact Corso with any questions you have regarding shipping issues.